Shipping policy

Shipping Policy

Thank you for shopping with K-Beauty Billy. All orders are carefully packed and shipped from South Korea.

Order Processing

Orders are generally processed within 1–3 business days after payment is confirmed.

Orders are not processed or shipped on weekends or Korean public holidays. Processing may take longer during sales, holidays, or periods of unusually high order volume.

Once an order has entered the shipping process, changes or cancellations may no longer be possible.

Shipping Destinations

We currently ship to selected international destinations, including the United States, United Kingdom, Canada, and other countries available at checkout.

If your country is not available during checkout, we are currently unable to ship to that destination.

Shipping Costs

Shipping costs are calculated based on the destination, package weight, and available delivery service. The applicable shipping charge will be displayed at checkout before payment.

Promotional or free-shipping offers may be subject to separate conditions.

Estimated Delivery Times

Estimated delivery times after dispatch are:

  • United States: approximately 7–15 business days

  • United Kingdom: approximately 10–20 business days

  • Canada: approximately 10–20 business days

  • Other supported destinations: approximately 10–25 business days

These are estimates and not guaranteed delivery dates. Delivery may take longer due to customs inspections, local postal delays, severe weather, holidays, transportation disruptions, or other circumstances beyond our control.

Tracking Information

When tracking is available, the tracking number will be sent to the email address provided with your order after shipment.

Tracking information may take several business days to update after dispatch. Some international postal services provide limited tracking after the package enters the destination country.

Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless these charges are clearly collected at checkout, they are the customer’s responsibility and are not included in the product price or shipping fee.

K-Beauty Billy cannot predict or control customs charges. Please contact your local customs authority for further information before placing an order.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, including the recipient’s full name, postal code, apartment or unit number, and telephone number when required by the carrier.

Please contact us immediately if you notice an address error. We cannot guarantee that an address can be changed after the order has entered processing.

Additional shipping costs caused by an incorrect, incomplete, or undeliverable address may be charged to the customer.

Delayed, Lost, or Returned Packages

If your order has not arrived within the estimated delivery period, please contact us at sangjung2529@gmail.com with your order number.

We will review the tracking information and, where appropriate, request an investigation from the shipping carrier. Carrier investigations and international postal inquiries may take several weeks.

If a package is refused, unclaimed, or returned because of an incorrect or incomplete address, the original shipping cost, return shipping cost, customs charges, and other applicable expenses may be deducted from the refund where permitted by law.

Original shipping charges are non-refundable unless the order was damaged, defective, incorrectly supplied, or otherwise eligible under applicable law.

Damaged or Incorrect Orders

Please inspect your package upon delivery.

If your order arrives damaged, defective, incomplete, or incorrect, contact us as soon as possible at sangjung2529@gmail.com. Please include your order number and clear photos of the product, outer packaging, shipping label, and any visible damage.

We will review the issue and provide an appropriate solution, such as a replacement or refund.

Contact

For shipping questions, please contact:

K-Beauty Billy
Email: sangjung2529@gmail.com
Website: https://purelade.com

We typically respond within 1–2 business days.