환불 정책

Returns and Refunds

We accept return requests within 14 days of delivery.

To be eligible for a return, the item must be unused, unopened, and in its original condition and packaging. You must also provide your order number or proof of purchase.

To request a return, please contact us at sangjung2529@gmail.com before sending any item back. Returns sent without prior approval may not be accepted.

Return Shipping

Customers are responsible for all return shipping costs for change-of-mind returns, ordering mistakes, or other reasons not caused by K-Beauty Billy.

We recommend using a trackable shipping service. K-Beauty Billy is not responsible for return packages that are lost or damaged in transit.

Original shipping charges, customs duties, import taxes, and other fees are non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If an item is damaged, defective, missing, or incorrect, contact us as soon as possible and include your order number and clear photos of the product, packaging, and shipping label.

If the issue is confirmed, we will provide an appropriate replacement or refund. Return shipping costs for confirmed damaged, defective, or incorrect items will be covered by K-Beauty Billy.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

Opened, used, tested, or unsealed cosmetics and skincare products
Products with damaged or missing original packaging, seals, labels, or accessories
Items damaged after delivery due to misuse or improper storage
Gift cards
Clearance or final-sale items, where permitted by applicable law

These restrictions do not affect your rights regarding damaged, defective, or incorrectly supplied products.

Order Cancellations

Orders may be cancelled within 15 minutes of purchase.

After this period, we may begin processing the order and cannot guarantee cancellation. Once an order has been shipped, it cannot be cancelled and must follow the return procedure described above.

Refunds

We will inspect your returned item and notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for your bank or card provider to process and display the refund.

If more than 15 business days have passed since your refund was approved, please contact us at sangjung2529@gmail.com.

Refused or Unclaimed Packages

If a package is refused, unclaimed, or returned because the customer provided an incorrect or incomplete address, any original shipping costs, return shipping costs, customs charges, or handling fees may be deducted from the refund where permitted by law.

European Union and United Kingdom Customers

Where applicable, customers in the European Union or United Kingdom may have a legal right to cancel or return an order within 14 days of delivery.

However, sealed goods that are unsuitable for return due to health protection or hygiene reasons may not be returnable after the seal has been removed, subject to applicable consumer law.